Coupon CODEs

I subscribed to the newsletter but didn't receive a coupon code?

When you submit your name and email address for our newsletter subscription you will receive an email (sent to the email address provided) to confirm your address in valid like the one below.

When you click the Confirm Subscription button or follow the URL provided you will be taken to a confirmation page on our website. You will find your Coupon code on this page.

How do I use my coupon code?

Cart Page

If you are on the Cart page, below the Proceed to Checkout button is a field into which you can place your code. Click Apply Coupon before clicking Proceed to Checkout

Check Out Page

If you have proceeded directly to Check-out, click the link next to Have a Coupon Code? Place your code in the field that appears and click Apply Coupon.

Jordan Drops

How many pairs can I buy during a drop?

Jordan Drops Online are limited to ONE PAIR PER CUSTOMER.

Please note that any policy violations may result in your account being blacklisted. Blacklisting remains the sole discretion of The Cross Trainer.

What is a Shock Drop?

Shock Dropsare drops online that will not have a specified time on the day, but will drop anytime during the day

What is your policy on Reselling?

We do not condone re-selling and we will limit pairs per customer as per our T’s and C’s.

My sneakers disappeared, what's happened?

While we do our absolute best to bring you a flawless online shopping experience, please understand that drops put a huge amount of strain on our system. Unfortunately, because of the volume of people interacting on the same page at the same time, we cannot make any guarantees that products in your cart are secured before you have checked out. Only once you have fully completed the check-out process can you be certain that you have secured the product.

Your payment will not be completed if there is a stock discrepancy at any time before the payment has been correctly processed.

Please note that stocks are incredibly limited for popular products, which means that unfortunately some people are going to miss out.

Online Shopping

How do I shop online?
  • Register your account first
  • Use the dropdown menu to find the category you are looking for
  • Click through and take your time in finding the perfect item
  • Click on the product selected, choose your size and Add to Cart
  • You can then Proceed to Check Out where you will pay and Select your pick up point

Please note that Payment Clearance takes up to 48 hours (working days) and then your package will be dispatched once payment has cleared through our secure payment gateway.

Are my credit card details safe?

YES. We understand your concern and assure you that your credit card information is encrypted and protected by our payment gateway PAYFAST.

To read more about security at PAYFAST click here

Shipping & returns

What is a PARGO pick up point?

PARGO is our Courier Partner that has collection points across South Africa to make collection easy and convenient for you.

If your order is over R750 it is FREE Delivery as per our standard delivery service

To read more about PARGO you can visit their website

To see PARGO Pick-up Point click here

To read more about PARGO’s Terms & Conditions click here

What classifies as a working day?

A working day are days in the week excluding weekends and public holidays.

What if I need to return my purchase?

If you need to return a parcel ordered online, you can return to the store you collected the item from and they will assist you in returning the item.

To find out more about returns and refunds click here